Personal Information Update

Maintaining current information on files helps us better serve you.
DocuSign® forms make the process quick, secure and hassle-free.

Change of Address Request

Update your address with the click of a button using DocuSign®.

Keeping your contact information up to date with DocuSign® helps ensure you never miss important notifications, online statements and fraud alerts.

Learn More about how DocuSign works.
Still have questions? Call our Customer Service Center at 877-217-4682.

Find the answers here!

How can I get access to the form if I don't want to go through the security questions?

We need to verify your identity in order for you to submit a form online using an electronic signature. Return the completed form via fax or mail using the return information on the bottom of the form. You can also return the form in person at any NVB location.
Will my information be saved if I initially start the process but don't complete it? Can I access my partially-completed form later?

Unfortunately, there isn’t a way to save a form to access again later. If you are unable to complete and sign the form, please return to Change of Address page and click the link to restart the form.
How long will this take me to fill out?

The length of time to complete a form averages about five to eight minutes depending on the request.
How long should the process take?

One signer: The time it takes to process the form will vary depending on the request.

Multiple signers: Your request will be finalized after all required signers have completed and signed their portion of the form. The time it takes to process the form will vary depending on the request.

To determine the processing time for your request/form, contact a NVB representative at 877-217-4682, using Chat With Us, or you can come also come in to a NVB location.